Refund policy

Please do not accept the parcel from the courier company if the parcel box is damaged, tampered or open. Do take a video of it as proof.

If accepted, please make a video while opening the parcel and the box inside. Without video proof no damage replacement will be honored. We need the video so that we can raise a complaint with the courier company , if there has been a tampering with the product during delivery.

Cancellation Policy:

  • If you cancel the order before any build has started (within 6 hours of placing your order), your order amount will refunded after deducting 1% of the order amount as transaction fee which are charged to us by Payment partners.
  • If you want to cancel the order after the build has started, only 35% of the full order amount will be refunded back to you.
  • Amount to be refunded will be credited in 4-5 working days.

Return Policy:

  • We are a very small business and it is very difficult for a small business to accept returns.
  • We currently do not accept returns/exchanges unless the product has quality is received as damaged. 
  • You can always contact us for any return question at sales@maagsdesigns.com.

Damages and issues

  • Please make a video while opening the parcel and the box inside. Make sure the video focusses on the AWB number mentioned on the parcel. Without video proof no damage replacement will be honored. We need the video so that we can raise a complaint with the courier company , if there has been a tampering with the product during delivery.

  • We currently only accept returns in case there is a valid damage issues with the product. 

  • If the item that you received is defected, please report to us within 24 hours by sending an email on sales@maagsdesigns.com (We take 2 working days to respond), we will replace the product after reviewing the received the product from your end.
  • If your request is verified and approved, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Once the product is cleared by our internal quality control team we will send you a replacement within 4-5 working days.